SHIPPING AND RETURNS
HOCKEYBAG.COM PRODUCTS COME FROM THE BEST HOCKEY BRANDS IN THE WORLD--PRO SHOP STAPLES AND HIDDEN GEMS, ALL IN ONE SPOT. UNLIKE TYPICAL RETAILERS, WE DON'T STOCKPILE GEAR. OUR BRAND PARTNERS SHIP STRAIGHT TO YOU, GIVING YOU A WIDER SELECTION THAN YOU'RE ABLE TO FIND AT YOUR LOCAL STORE. EVERY STOCK ORDER GETS FREE SHIPPING, NO MINIMUMS FOR STOCK PRODUCTS. CUSTOM PRODUCTS MAY HAVE A MINIMUM ORDER QUANTITY DEPENDING ON THE BRAND, AND THEY MAY ALSO INCLUDE SHIPPING COST.
RETURNS: START BY EMAILING INFO@HOCKEYBAG.COM AND LET US KNOW WHAT THE ISSUE IS. FOR ITEMS WITH A MANUFACTURER DEFECT, WE WILL HELP YOU PROCESS YOUR RETURN OR WARRANTY CLAIM. REMEMBER, EACH MANUFACTURER HAS ITS RETURN POLICY, AND WE DO OUR BEST TO WORK WITHIN THAT POLICY FOR EACH PRODUCT PURCHASED.
RETURNS SHIPPING: ALL COSTS ASSOCIATED WITH RETURNING THE PRODUCT WILL BE AT THE CUSTOMER'S EXPENSE. WE RECOMMEND EMAILING US AT INFO@HOCKEYBAG.COM BEFORE SHIPPING ANY PRODUCTS BACK TO US TO ENSURE YOUR PRODUCT IS RETURNABLE.
OUR POLICY: WE HAVE A 15-DAY RETURN POLICY, WHICH MEANS YOU HAVE 15 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
TO INITIATE A RETURN, PLEASE GET IN TOUCH WITH US AT INFO@HOCKEYBAG.COM.
OUR ADDRESS IS 7340 S ELMS RD., SWARTZ CREEK, MI 48473. HOWEVER, DO NOT SHIP RETURNS TO THIS ADDRESS UNLESS INSTRUCTED. WAIT FOR SHIP TO CONFIRMATION AND A RETURN AUTHORIZATION NUMBER. IF YOU NEED TO CONTACT US, PLEASE CALL 248-756-1663.
DAMAGES AND ISSUES: PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US WITHIN 72 HOURS, IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
EXCEPTIONS | NON-RETURNABLE ITEMS: CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS), CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS, I.E. CUSTOM JERSEYS OR HOCKEY BAGS), AND PERSONAL CARE GOODS. WE ALSO DO NOT ACCEPT RETURNS FOR HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.
UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.
EXCHANGES: THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.
REFUNDS: WE WILL NOTIFY YOU ONCE WE'VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF YOUR REFUND WAS APPROVED OR NOT. IF APPROVED, YOU'LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE'VE APPROVED YOUR RETURN, PLEASE CONTACT US AT INFO@HOCKEYBAG.COM.